Frequently Asked Questions
What payment options does McPools offer?
Are chemicals included in monthly service fee?
Yes, the following chemicals are added at no addtional charge per visit
Chlorine or Salt
How does billing work?
After providing an email address to McPools, Inc you will receive an email from Freshbooks.com. That email will have a link to a secured site for viewing, printing or making online payments.
What is the white card that was left in my timer box or automation unit?
McPools keeps a service card at all pools for tracking purposes. We track chlorine, pH, alkalinity, water level and filter cleaning schedule. This is a tool we use to identify trends with pool chemistry and filtration.
How often does McPools clean filters?
We can customize the service provided to your pool to suit your needs. However; our traditional practices are listed below.
Anytime the PSI gauge exceeds 30
Cartridge Filters every 4-6 weeks
Sand Filters every 6-8 weeks
DE Filters every 8-10 weeks
Are the employees of McPools familar with Salt Pools?
Yes, all of our associates have received hands on training regarding the management of a salt pool.
What water testing is conducted each week?
- Free Chlorine
Salinity (Salt Pools)
Can I hire McPools just for one visit?
Yes, we provide service calls in incremenets of 30 minutes. Additonal details on Shop page.
What is the mailing address for McPools?
What are the hours for McPools?
Does McPools have any Certified Pool Operators?
Joshua McCarthy is a Certified Pool Operator and a Florida Public Pool Specialist.
How much water should I have in the pool?
If the water level is 40-60% up the skimmer intake rectangle you are in a good spot.
How long should I run my pool pump per day?
It depends on the size of the pool and the gallons per minute are filtered. Your basic goal is to achieve one turnover per day, which means all of the water in the pool to receive filtration each day.
I heard Salt Pools are chlorine free, is that true?
No, it is not true. Salt pools make their own chlorine. However; sales reps have sold as a chlorine free alternative to boost sales.
Is it a great idea to only use tablets/pucks for sanitation in Florida?
If you only use Tri-chlor tablets, you most likely will end up with a pool with very high Cyanuric acid levels which is NOT ideal.